Comments on: A Little Empathy Goes a Long Way http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/?utm_source=rss&utm_medium=rss&utm_campaign=a-little-empathy-goes-a-long-way Awaken, Remember, Love Thu, 06 Sep 2012 15:55:03 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Wendy http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/#comment-173 Wendy Tue, 02 May 2006 13:22:42 +0000 http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/#comment-173 http://www.nonviolentcommunication.com/books/communication-training.htm

Wow! Sounds just like the concepts and practices we are learning in our Non-Violent Communication discussion group.

Way to go!

]]> By: Brooks http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/#comment-172 Brooks Tue, 21 Mar 2006 15:32:34 +0000 http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/#comment-172 Great story. Sometimes I just naturally do the same thing when faced with a conflict, but I am going to try to be more conscious of it now.

Thanks

]]> By: Trula http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/#comment-171 Trula Sat, 18 Mar 2006 20:50:47 +0000 http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/#comment-171 What a kind thing you did! Most people would not have tried to help out. Then again, I don’t think most people have your level of understanding and empathy.

]]> By: Isarian http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/#comment-170 Isarian Thu, 16 Mar 2006 21:51:57 +0000 http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/#comment-170 This deeply reminds me of the book “Men Are From Mars, Women Are From Venus”. One of the central tenets of that book is knowing how to communicate, and how to translate between what members of the opposite sex say and what they mean at a deeper level. As a business owner, it could be easy to misinterpret what the woman was saying and what she needed. I’ve always thought it is important as a customer support rep, to relate to customers/clients as closely as possible. You should be on their side as much as you can – after all, no matter how many contracts or words you use, a customer and company exist for mutual benefit. Only through nurturing the trust in that relationship can you be at peace with those who you serve, and who in turn serve you. Let go of your ego and illusion of infallibility, and your customers will see you for who you really are- and if that person is a hardworking, dedicated, honest individual, clients will see your quality and come back again.

]]> By: Juuso - Game Producer http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/#comment-169 Juuso - Game Producer Wed, 15 Mar 2006 16:36:12 +0000 http://www.erinpavlina.com/blog/2006/03/a-little-empathy-goes-a-long-way/#comment-169 “The next time you are arguing with someone, stop talking and listen. Just listen.” – golden advice.

]]>